CACC, Inc.
Frequently Asked Questions

Question: What does a telephone inventory and audit process entail?

Answer: CACC conducts a seven-step process to inventory your bills and services, and then to audit them. For each client, the time to conduct this process varies as each client has unique needs and faces challenges which are different from any others.

Question: How do we begin an audit with CACC?

Answer: The seven steps in this process are:

1. Sign two (2) copies of the Contract. This contract makes a legal agreement between you and CACC, Inc. to examine your telephone records.

Send one (1) original to:
CACC, Inc.
32884 IH 10 West
Boerne, TX 78006

Keep the other copy for your records.

2. Send two (2) copies of the Letter of Agency to CACC. Each copy must bear an original signature. This letter makes it possible for CACC to work with the telephone vendors on your behalf.

3. Send a list of all telephone account numbers and associated vendors to CACC.

4. After CACC receives all of the above information, CACC requests your billing records from the utility company, then reviews them. This portion of the inventory usually requires 30-45 days.

5. CACC verifies your services and equipment against your billing records. Sometimes it is necessary to conduct a physical inventory of lines and equipment. If so, CACC will schedule a convenient time for the consultant to perform this task.

6. If CACC finds errors in your billing records, CACC will secure your refund from the utility company.

7. When you have received all refunds and CACC is confident that your billing records are correct, the inventory is complete and a final report is sent.

Question: How can our company's total refund be estimated?

N.B. This is an example only, not an estimate of recovered charges.

Answer: The client has been billed incorrectly from 1994 to 1999 by both the local telephone company and long distance provider. CACC has recovered the following overcharges for the client:

After a credit has been applied to the client's account or a check has been received from the utility company, CACC bills the client for fifty percent (50%) of the total amount recovered.

Question: How does CACC determine how much money our company will save in the future?

N.B. This is an example only, not an estimate of savings.

Answer: The client's expenditures for local and long distance are:$ 2,000.00 per month.

After the CACC inventory, audit and analysis of billings, the client's telephone expenditures decrease to: $ 1600.00 per month.

The savings equal: $400.00 per month

Therefore, CACC bills the clients as follows:

$ 400.00 x 24 months = $ 9,600.00 savings over 2 years

$9,600.00 x 50% = $ 4,800.00

In this example, CACC will invoice for $ 4,800.00

Question: How can my company pay this bill?

Answer: Payment plans are available for the future savings portion of the audit. CACC also customizes monthly or quarterly billing payments at your request.

 

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