Previously, for 23 years, she worked for regional telephone company, Southwestern Bell. There, she served in the Comptroller's department where she dealt with rate changes, tariffs, billing discrepancies, policy and contracts. Later, she became the team leader of Southwestern Bell's Inventory staff, directing inventories and audits for many, including the State of Texas, Tenneco Oil Company in Houston, and financial services corporation USAA in San Antonio. A few of CACC, Inc.,'s recent clients are: State of Texas (1995 Telephone Bill Audit Contract); Port Arthur Texas Independent School District; automobile dealerships; export companies; banking institutions; pharmacy chain stores and other retail facilities.

Arnold's experience makes her an authority on telephone service. In fact, one state official has dubbed her "the icon of the telephone billing industry." Her willingness to share her expertise has attracted media attention, leading to radio and television interviews, as well as news stories about her and her company in Austin American-Statesman, Dallas Morning News, and San Antonio Express News. Her consumer advocacy has brought her to the attention of government officials, who frequently invite her to testify before state boards and public telephone commissions.

Michael Arnold,
Vice President
Chief Financial Officer

"The driving force behind CACC, Inc.,'s work," declares Michael Arnold about the company she co-founded with her mother, Carolyn Arnold, in 1986, "is the thrill we get being consumer advocates."

Arnold advocates for CACC, Inc.'s clients in two unique ways. She is adept at auditing billing and analyzing the services of companies which have multiple locations in multiple states, and she is the in-house expert auditing telephone services worldwide.

Arnold's client list illustrates her expertise. She has helped: a technology chain with more than 4800 stores; an eyewear vendor with more than 400 stores in the United States, Puerto Rico and Canada; a cable company with offices in 30 states; and a drive-through grocery chain with more than 80 stores.

In addition to her client work, Michael serves as vice president of the corporation and as chief financial officer. She also teaches others how to audit their corporate telephone bills and has written portions of CACC, Inc.,'s training manual for their workshops for telecommunications' managers.

"Helping our clients obtain the quality service and equipment they need makes every day a good one for us. We become the good guys wearing the white hats!"

Aaron A. Arnold,
Consultant

When Aaron Arnold joined CACC, Inc., in 1989, his first client was a data processing company serving hundreds of banking institutions. That audit became an education for Arnold, who has recovered since then more than $1.1 million for his clients. He is now the corporate expert in Southwestern Bell tariffs and their application to service for multi-location and multi-facility businesses.

"Within half an hour of reviewing a bill, I can see any errors--and within one hour, I can estimate how much money we will recover for them," he says. "The process of documenting that and then waiting for the telephone company to write the refund check takes much longer."

His clients range from regional electrical utility companies, Federal Deposit Insurance Corporation, a manufacturing corporation, school districts and a drug store chain. "My greatest satisfaction," he declares, "came when we recovered revenue of $375,000 for a governmental agency responsible for health services. In that case, one common error recurred in their billing, and when we found it, we were gratified at the amount we recovered and returned to their budget."

Arnold advises his colleagues at CACC, Inc., on similar cases of tariff mistakes. His specialized knowledge saves time and effort for them and their clients. He is so versed in the types of errors associated with Private Line corporate telephone bills that he has frequently testified on behalf of his clients. "What inspires me to come to work each day is the knowledge that I might find something really big, recover a huge amount of money from past billing mistakes--and save my client more for the future."

Georganne Arnold,
Consultant

Georganne Arnold believes she was meant for her job as a CACC, Inc., consultant because she has always enjoyed searching for facts. Before she joined the corporation in 1993, Arnold not only worked as a tax preparer, but she also studied private investigation. "Knowing where and how to get the facts," she declares, "is invaluable in this business."

Arnold's dedication to client service made her this year's corporate top-producer, saving her clients more than $400,000.

Her clients, which range the spectrum of public and private sector organizations, include: the State of Texas Department of Transportation; numerous independent school districts; a 135-year-old corporation with 120 stores; plus a fast food chain with more than 300 locations.

In addition to her client work, Arnold serves CACC, Inc.,'s staff as the employment specialist. She manages the hiring process from placement of the ad, to screening candidates, assisting in interviews, and helping her colleagues make their final decision. She also teaches seminars to her clients, helping their employees learn how to audit their own residential telephone bills.

"Helping our clients help themselves is what we do best. When they ask no more questions, we know we've done our job...and done it well."

Lynette Glowka,
Consultant

Lynette Glowka joined CACC, Inc. in 1987, and since then, she has become the corporate specialist in auditing and analyzing telephone systems for independent school districts, hospitals and export companies. Her understanding of how to install and use Plexar systems most efficiently saves her clients time, effort, and money year after year.

"Calling a client and telling them they are receiving a big refund is my greatest joy," says Glowka. A close second is her dedication to educating her clients about the constantly changing nature of telephone equipment, services and billing. "Few business owners have the time to learn the technology of new systems. At CACC, Inc., we have such knowledge, and we gladly share it with our clients to help them operate their businesses more efficiently."

Glowka is an expert in preparing bid specifications for new telephone equipment, analyzing the proposals, and supervising its installation. She assists other CACC consultants in reviewing bids and installing systems for their clients.

"CACC performs an invaluable service," declares Glowka. "We help our customers find new technology that fits their needs, and we help them acquire it and use it cost-effectively."